EP 25 – Sri Ramaswamy – CEO at Charlee.ai – Data-driven Innovation and AI’s Impact on the Future of Insurance


Michael Waitze worked in Global Finance for more than 20 years, employed by firms like Citigroup, Morgan Stanley and Goldman Sachs, primarily in Tokyo.  Michael lived and worked in Tokyo from February 1990 until December 2011.  Michael always maintained a particular focus on how technology could be used to make businesses more efficient and to drive P/L growth. Michael is a leader in the digital media space, building one of the biggest and fastest-growing podcast listener bases in the region.  His AsiaTechPodcast.com show has listeners in more than 130 countries and his company, Michael Waitze Media produces some of Asia’s most popular podcasts.

Founder and CEO of Charlee.ai, the insurance industry's first NLP-based predictive analytics solution. What makes Charlee unique is our patented, proprietary and pre-trained claim language model. It adds the context to the predictions, provides deep insights based alerts, reserving patterns, prior trends based prioritized claim lists for enhanced claim workflows. As a certified Associate in Risk Management, I have a deep understanding of the challenges and opportunities in the P&C insurance sector, and I am passionate about leveraging unstructured data to drive financial outcomes and innovation. I have architected and launched data analytic solutions for underwriting and claims, and patented Charlee.ai's AI, NLP, and ML-based technology that can extract and analyze all sources of data, including documents, files, third-party, and social. Charlee.ai helps insurers lower claim costs, manage reserves efficiently, and improve risk selection, through individual claim insights and aggregate claims analytics dashboard. I am a thought leader and speaker on operational use of unstructured data, and a mentor for the InsurTech community. I also enjoy learning about astronomy, hiking, and yoga.

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In this episode of InsurTech Amplified, the podcast engages with Sri Ramaswamy, the founder and CEO of Charlee.ai, to hear her extraordinary journey as an entrepreneur in the insurance technology space. Sri’s narrative is a testament to the power of embracing change and navigating adversity with resilience. Bypassing familial expectations, she pivoted from hotel management to data analytics, and the eventual leap into the insurance industry, underscoring the potential of embracing unpredictable twists and leveraging them for growth and innovation.

The conversation digs deeper into how Sri harnessed unique insights and her intuitive grasp of artificial intelligence to address the insurance industry’s complex challenges, culminating in the founding and building of Charlee.ai. The platform represents a significant advancement in the field of insurance technology, effectively converting unstructured data into useful insights that can drive decision-making in the industry. 

Sri Ramaswamy’s path to establishing Charlee.ai underlines some key entrepreneurial qualities: determination, adaptability, and foresight. Her approach to viewing challenges as avenues for development, paired with her dedication to introducing novel solutions, serves as a real-life example of how innovation can bring about substantial change and underscores the importance of flexibility and adaptability in navigating and instigating true transformation.

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