EP 21 – Raghu Bala – UnifyGPT – How Can We Use AI to Impact Customer Service and Operational Efficiency?


Michael Waitze worked in Global Finance for more than 20 years, employed by firms like Citigroup, Morgan Stanley and Goldman Sachs, primarily in Tokyo.  Michael lived and worked in Tokyo from February 1990 until December 2011.  Michael always maintained a particular focus on how technology could be used to make businesses more efficient and to drive P/L growth. Michael is a leader in the digital media space, building one of the biggest and fastest-growing podcast listener bases in the region.  His AsiaTechPodcast.com show has listeners in more than 130 countries and his company, Michael Waitze Media produces some of Asia’s most popular podcasts.

Raghu Bala

Raghu Bala is the Founder of UnifyGPT.ai , an AI startup, based in Orange County, California. UnifyGPT produces AI and Autonomous Agents for Enterprises. He is an experienced technology entrepreneur and is an alumnus of Yahoo, Infospace, Automotive.com, PwC, and has had 4 successful startup exits. He is a Board Advisor to OpenFabric.ai – a Layer 1 Protocol for Artificial Intelligence. Mr. Bala possesses an MBA in Finance from the Wharton School (University of Pennsylvania), an MS in Computer Science from Rensselaer Polytechnic Institute and a BA/BS in Math and Computer Science from the State University of New York at Buffalo. He is the Head Managing Instructor for MIT courses in AI, Decentralized Finance, and Blockchain on the 2U platform. He is also an Adjunct Professor at VIT (India), and an ex-Adjunct Lecturer at Columbia University, and a Deeptech Mentor at IIT Madras(India). He is a published author of books on technical topics and is a frequent contributor online for the last two decades. His latest books include - co-author of “Handbook on Blockchain” for Springer-Verlag publications (2022), and a Contributing Editor of “Step into the Metaverse” from John Wiley Press. His current areas of focus include Product Development, Engineering and Strategy in the startups related to Autonomous Bots, Generative AI, IoT, Artificial Intelligence, and the Metaverse. His industrial domain knowledge spans Automotive, Retail, Supply Chain & Logistics, Healthcare, Insurance, Mobile & Wireless, and more.

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InsurTech Amplified welcomed ⁠Raghu Bala⁠, the Founder of UnifyGPT⁠. UnifyGPT builds autonomous agent technology that revolutionizes processes, from sales to claims, optimizing efficiency.

A serial entrepreneur, with multiple exits, Raghu shared his insights into the transformative power of Generative AI in the insurance industry. He emphasized the importance of adaptability, strategic decision-making, and the critical nature of alignment among founders.

Raghu discussed the evolution of AI from its early days to its current potential in enhancing operational efficiency and customer service in insurance. UnifyGPT aims to revolutionize the industry by personalizing insurance policies using AI, moving away from broad categorizations to meet individual needs.

He highlights his optimism for AI’s future role in not just insurance but across various sectors, promising a future where technology creates more personalized and efficient services.

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