The InsurTech Amplified Podcast spoke with Scott Ham, CEO of Pinpoint Predictive, who shared key insights into the evolving landscape of insurance and insurance technology. With an extensive background in law and insurance, Scott stressed the importance of profitability for the stability and reliability of insurance firms, especially in today’s financially challenging environment. He also discussed the ethical application of emerging technologies like AI, emphasizing the need for responsible deployment to avoid biases and ensure these tools are as accountable as their human counterparts.
Scott’s viewpoints extended to redefining risk assessment and selection by moving beyond traditional metrics and focusing on behavior-based risk profiles, advocating for a more personalized and inclusive approach to insurance. He highlighted the ongoing shift in leveraging data for smarter insurance, using an array of diverse data points to better understand and predict customer behavior.
Scott emphasized the future of customer experience in insurance, advocating for a balance between technology and human interaction to create more relevant and delightful customer experiences. Scott emphasized the importance of innovation, balanced with ethical responsibility and customer-centric approaches in the continuously insurance industry.