InsurTech Amplified hosted Alexis Vaughn, the Founder and CEO of Off Course Consulting. With years of experience in the insurance industry, Alexis shares her insights and expertise on multiple topics, including her diverse background, the state of the industry, and the role of InsurTech in transforming the insurance landscape.
Alexis emphasizes the need for risk mitigation in the insurance industry, particularly in areas like cyber insurance. She highlights how InsurTech companies are leveraging technology and coupling it with cybersecurity to create cyber resilience. By providing not just insurance coverage, but also risk mitigation strategies and education, these companies are helping businesses prevent and recover from cyber attacks.
Alexis discusses the role of technology in the insurance industry and the importance of insurance literacy. While InsurTech companies are driving innovation and simplifying processes, there is a need to educate both agents and customers about these technologies. Alexis emphasizes the need to educate agents on how to leverage InsurTech solutions and position them in the market, while also ensuring that customers understand the value and benefits of these technologies.
Finally, she highlights the changing role of agents in the industry and the need for them to adapt to new technologies. While some agents may be resistant to change, she notes that there is a new generation of agents entering the industry who are more tech-savvy and open-minded. However, it is also important to consider the preferences of customers, some of whom may still prefer traditional methods of interaction. Finding a balance between digital and personal interactions is key to successfully serving clients.