EP 11 – Meredith Barnes-Cook – Partner ReSource Pro – Digital by Choice Not by Force

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Michael Waitze worked in Global Finance for more than 20 years, employed by firms like Citigroup, Morgan Stanley and Goldman Sachs, primarily in Tokyo.  Michael lived and worked in Tokyo from February 1990 until December 2011.  Michael always maintained a particular focus on how technology could be used to make businesses more efficient and to drive P/L growth. Michael is a leader in the digital media space, building one of the biggest and fastest-growing podcast listener bases in the region.  His AsiaTechPodcast.com show has listeners in more than 130 countries and his company, Michael Waitze Media produces some of Asia’s most popular podcasts.

Meredith is a Partner in ReSource Pro's Advisory and Research team, working with carriers to help them thrive in the complex digital world. She has almost four decades of industry operations and technology experience spanning all lines of business and the entire insurance value chain. During her 33 years at Liberty Mutual, she was responsible for numerous digital, product, and organizational transformations. Before joining ReSource Pro, Meredith was the industry GTM strategist at Ushur, an AI SaaS startup, driving growth and brand awareness across the P&C and LA&H segments.

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InsurTech Amplified spoke with Meredith Barnes-Cook, an advisor and research partner at ReSource Pro America.

Meredith shares insights from her illustrious career in insurance, emphasizing adaptability and seizing new opportunities. The conversation delves deep into the evolution and impact of technology in the insurance sector, from the nascent days of online claim reporting in 1996 to today’s sophisticated systems.

Meredith discussed the vital role of technology in enhancing customer experience, the necessity of human connection in claims processing, and the significance of managing customer expectations in a digital age.

Autonomous driving and telematics are also explored, with discussions on their implications for insurance and the slow adoption rate of telematics insurance.

The episode closes with reflections on the evolving nature of the insurance industry, the potential of open insurance, and the balance between innovation, risk-taking, and customer-centricity in both established companies and startups.

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